Why do I feel jittery after drinking coffee?: How to create FAQs

facebooktwittergoogle_plusredditpinterestlinkedinmailby feather
twitterrssby feather

coffee FAQFAQs (frequently asked questions) have become a marketing communications staple. You can find them on websites, flyers, and in brochures. People think they’re helpful because they can find their particular question and quickly get an answer without having to read through a jungle of copy. And FAQs can be about any kind of product or service, from complicated, technical components to something as simple as a cup of coffee.

FAQs can also reduce the number of calls to customer service, and they show customers your organization understands their needs.

What do they want to know?

If you find yourself having to develop FAQs, before you write a single word, think about who your audience is and consider what their particular concerns might be. It’s a good idea to seek input from sales and other field personnel, customers and/or coworkers to develop your list of questions. You might find it helpful to develop your FAQs around the journalistic basics of who? what? when? where? why? and how?

Once you have your questions set, you’ll need to do the research to get accurate and detailed answers. Resources could include subject matter experts, product developers, sales people, company documents and the Internet, just to name a few.

FAQ writing tips

After you’ve developed the questions and gathered all the necessary information, you can start writing. Below are a few FAQ writing tips:

  • Repeat the question in the answer:

        Will your product maim me?

No, our product will not maim you. We follow strict safety and quality guidelines.

  • Write simply. Make both your questions and answers as clear as possible to avoid any confusion.
  • Organize the questions and answers by topic. This will make it easier for readers to find their question. And put the most common questions at the beginning of the FAQ.
  • Include contact information, so readers can get answers to questions not listed or clarification when needed.
  • It’s also important to keep answers up to date.

Anticipating questions and giving the answers: You can provide your customers with this simple tool and establish your organization as the helpful expert.

 

facebooktwittergoogle_plusredditpinterestlinkedinmailby feather
twitterrssby feather

53 thoughts on “Why do I feel jittery after drinking coffee?: How to create FAQs

  1. Your method of explaining the whole thing in this piece of writing is in fact pleasant, all be capable of without difficulty
    understand it, Thanks a lot.

  2. Wow that was strange. I just wrote an very long comment but after I clicked submit my comment didn’t show
    up. Grrrr… well I’m not writing all that over again. Anyways, just wanted to say excellent blog!

  3. You’re so cool! I do not suppose I have read through anything like that before.
    So good to discover another person with some unique thoughts on this subject matter.
    Seriously.. thank you for starting this up. This site is something
    that is required on the internet, someone with some originality!

    Take a look at my weblog click reference

    1. Thank you so much for your kind words….You’ve definitely inspired me to keep going! I checked out your weblog and thought it was really interesting. I liked its look too. Please let me know if you have any suggestions for topics to cover.

  4. Heya! I just wanted to ask if you ever have any trouble with hackers?
    My last blog (wordpress) was hacked and I ended up losing a few months of hard work due to no backup.
    Do you have any methods to prevent hackers?

  5. I’m curious to find out what blog platform you’re working with?
    I’m having some minor security problems with my latest website and I’d like to find something more risk-free.
    Do you have any solutions?

    1. I’m using WordPress. I haven’t had any problems with hackers as of yet (thank God!), but I’ve read that if you have “anyone can register” marked for membership under “Settings,” that can make you vulnerable.

    1. Thank you so much for your comments and sharing my site! I hope you find it helpful. I’ll be posing a new article within the week. Let me know what you think of it!

  6. Fantastic beat ! I wish to apprentice while you amend your site, how can i subscribe
    for a blog site? The account aided me a appropriate
    deal. I were a little bit familiar of this your broadcast offered vivid
    clear idea

  7. This is the right site for everyone who wants to understand
    this topic. You know so much its almost tough to argue with you
    (not that I actually will need to…HaHa). You definitely put a new
    spin on a subject which has been discussed for many years.
    Wonderful stuff, just excellent!

  8. Hey terrific blog! Does running a blog such as this
    take a massive amount work? I’ve virtually
    no expertise in programming but I had been hoping to start my own blog soon. Anyways, if you have any recommendations or tips for new blog owners please share.
    I understand this is off subject nevertheless I just had to ask.
    Thanks a lot!

  9. First off I would like to say superb blog! I had a quick question in which I’d like to ask if you don’t mind.
    I was curious to find out how you center yourself and clear your thoughts
    before writing. I have had difficulty clearing my thoughts
    in getting my ideas out there. I do enjoy writing however it just seems like the
    first 10 to 15 minutes are wasted just trying to figure out how
    to begin. Any recommendations or hints? Cheers!

    1. Thank you for your comment,and I’m so sorry it’s take me so long to reply. Life has been crazy lately!! Anyway, I know what you’re talking about…When you have a deadline looming, taking 10 to 15 minutes just to get started can be excruciating. A number of other writers and writing teachers have suggested just plowing in and start typing. Even if nothing but blather comes out, it’s a surefire way to jump start creativity when you don’t have much time. Just get something on paper and the dam will break and the ideas will flow. Remember, editing is a gift to all writers. You can cut out the noise later.

  10. I think this is one of the most significant info for
    me. And i am glad reading your article. But want to remark on few
    general things, The site style is great, the articles
    is really excellent : D. Good job, cheers

  11. I was extremely pleased to find this great site.
    I want to to thank you for ones time for this particularly wonderful read!!

    I definitely appreciated every bit of it and i also have you bookmarked to
    look at new stuff in your web site.

  12. Hello would you mind letting me know which web host you’re working
    with? I’ve loaded your blog in 3 completely different browsers and I must say this blog loads a lot quicker then most.
    Can you suggest a good web hosting provider at a reasonable price?

    Cheers, I appreciate it!

  13. Heya! I know this is somewhat off-topic however I had to ask.

    Does operating a well-established blog like yours require a
    large amount of work? I am brand new to operating a
    blog however I do write in my journal daily.
    I’d like to start a blog so I will be able to share my experience and feelings online.

    Please let me know if you have any kind of suggestions or tips for new aspiring blog owners.
    Thankyou!

    1. Thanks for visiting! And, no, maintaining a blog doesn’t take a lot of time. Getting one started, however, can take some time. But it’s kind of fun and can allow you to be creative. I think it’s worth the time to get one set up. The rest is very easy. Good luck!

  14. This is really interesting, You are a very skilled blogger.
    I have joined your feed and look forward to seeking more of your wonderful post.
    Also, I’ve shared your site in my social networks!

  15. Terrific article! This is the kind of information that are meant to be shared across the internet.

    Disgrace on Google for not positioning this post upper!

    Come on over and consult with my web site . Thank you =)

  16. With havin so much content and articles do you ever run into any issues of plagorism or copyright infringement?
    My site has a lot of exclusive content I’ve either authored myself or outsourced but it looks like a lot of it
    is popping it up all over the internet without my agreement.
    Do you know any techniques to help stop
    content from being stolen? I’d really appreciate it.

  17. I’m really inspired along with your writing skills as well as
    using the layout to your blog. Is this a paid subject matter or did you modify it yourself?

    Either way keep the excellent quality writing, it’s uncommon to
    peer a great weblog this way one nowadays..

  18. Whats Happening i’m new to this, I stumbled upon this I’ve found It positively helpful and it has aided me out loads. I’m hoping to contribute & assist other users like its helped me. Good job.

  19. We’re a gaggle of volunteers and starting a brand new scheme inside
    our community. Your site offered us with valuable information to be effective on. You might have done a remarkable activity
    and our whole neighborhood will likely be grateful for you.

Leave a Reply

Your email address will not be published. Required fields are marked *